No Hassle Return or Exchange Policy

Studio Europe is pleased to offer a satisfaction guarantee for all items purchased from us, including clearance items. If you are not satisfied with your purchase, or size need to be changed, please send the garments / accessories back to us in original condition for Exchange (to another size or style) or Store Credit (which you can use towards your next order at Studio Europe).

Please note that we don't refund for change your mind or for incorrect choice. However we do offer Store Credit (which you can use towards your next order at Studio Europe) and/or Exchange (to another size or style).

Please note that store credit is valid for 4 years, it means you can use your store credit towards your next purchase within 4 years.

Please note that after first exchange/return, for each subsequent exchange/return we will charge restocking fee of 15% plus actual shipping fee (as per Australia post).

Returns Condition

Studio Europe will accept unworn and unwashed garments in original condition with manufacturers tags attached for Exchange  (to another size or style) or Store Credit (valid for 4 years and can be used towards another order at Studio Europe) with in 30-days from the dispatch date.

Returns Procedure

Please email us at customerservice@studioeurope.com.au, if you intend to return goods to our store. Studio Europe will provide you with a Return of Goods Form that MUST accompany any garment returned to Studio Europe. Garments returned to our warehouse without the correct documentation cannot be accepted and will be returned to the sender.

Return Freight

Studio Europe will not pay freight charges on garments returned to us for either store credit or exchange.

Return Freight Liability

Studio Europe cannot be held liable for items that are either lost or damaged on their return journey to our warehouse. Studio Europe recommends using a Registered and Insured Postal Method for return of goods.

International Returns

Goods returned to Studio Europe from countries other than Australia need to comply with Australian Customs Importation requirements. This requires packages to be clearly marked with RETURNED GOODS on the outside of the packaging as Studio Europe will not accept any importation charges that may be imposed on us by Australian Customs Authorities.

For further information on Australian Customs, please visit their website at www.customs.gov.au

 

 
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