Shipping Policy

Shipping Methods and Charges

We are currently offering FREE Standard Post shipping on all orders over $70 to any address in Australia, New Zealand or any other part of world.

Studio Europe offers an option to upgrade to Express Post service provided by Australia Post. Orders by Express Post are delivered (from dispatch date, please read section "Dispatch & Delivery Time" for more information on dispatch time) on the next business day, provided the delivery address is located within Express 'Next Business Day Delivery Networks'. For more information, please visit here.

All Australian orders are shipped with shipping methods which require sign when you receive the parcel.

All overseas orders over $150 are shipped with Registered Post and must be signed for upon receipt of goods.

Dispatch & Delivery Time

Our online store advises the despatch time, when you select the size / colour option on the product information page.

While we stock large number of garments and accessories in our warehouse for next business day dispatch, some garments / accessories becomes available for dispatch in few business days as displayed on product information page while you select size and/or colour. And this happens due to high turnover of garments / accessories stock arriving and dispatching from our warehouse every week.

All Orders (having items available for immediate despatch) received before 01:00 pm (Sydney time) are dispatched same day. Order (having items available for immediate despatch) received after 01:00 pm are shipped next business day at 09:00 am (Sydney time).

Orders Outside of Australia

Studio Europe ship worldwide to most destinations via Australia Post's Standard International Air Mail Service. We offer FREE Standard Post shipping on all lingerie orders over $70 to most destinations including USA, UK, Japan, Singapore and Canada.

Studio Europe offers an option to upgrade to a Australia Post International Priority Service. With Australia Post International Priority Service, delivery can generally be expected within 7 business days to any destination worldwide provided that the customs clearance in the destination country is completed in a timely manner. Studio Europe has no control over Customs clearance times.

Customs and Duties

Products shipped to destinations outside of Australia may be subject to local import duties and taxes. These taxes are levied once a shipment reaches its destination and are your responsibility. Please understand that Studio Europe has no control over these charges and they are not included in the purchase price. Also understand that should you decide not to accept the import taxes and / or levies once the goods have arrived in your country, then Studio Europe will deduct any return freight costs plus a twenty five percent administration fee from the refund total.

Shipping Documentation

Studio Europe may be required to provide information such as purchase price, shipment specifics and product details to customs authorities and their authorised agents to comply with local laws. This information could be displayed on the outside of the package.

For further information on customs and duties, you should contact your local customs office.

Scheduled Shipping

Scheduled shipping is available. If you want your order to be shipped on a specific day, please leave the notes in the comment field during the checkout process. We recommend using Express Post for scheduled shipping as it offers increased level of predictability.

 
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